Front Office - Medical

Growing healthcare company focusing on services to the LGBTQ community

This is a Monday - Friday position 8a-6p most days. Occasionally working Saturdays

The Business Office Specialist serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. 

Duties and responsibilities:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, via email, or social media.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures all patients requesting services receive a response on the same business day the request in made, or the next business day if the request is made after 5pm.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; assists when necessary the filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; informing leader when supplies are needed; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.  
• Understands medical terminology and can work in Electronic Medical Systems documenting and uploading patient documents. 

Qualifications: 

• Background in Healthcare is required
• Must be tech savvy

Compensation is $13.50-14.39/hr., based on related experience