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Care Management Technician - Part Time


Care Management Technician - Part Time

Department: APMC Care Management
Part Time
ReqID: req23633

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

High school graduate or equivalent.

Two (2) years' experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .

Essential Functions

  • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
  • Assists with the Care Management requests as needed:
    • Arranging nursing home returns
    • Contacting SNF's, ALF's, and Rehabilitation Centers to refer to and ascertain bed availability
    • Identifying availability of community resources
    • Enrolling patients in patient assistance programs
    • Referring to community agencies
    • Arranging patient transportation
    • Obtaining authorization numbers from payors
    • Obtaining appropriate contact name, contact number and/or fax number of payor
    • Arranging for resources to facilitate durable medical equipment
  • Assists in issuing the Important Message from Medicare (IMM) letters to include patients' rights/ responsibilities.
  • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
  • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
  • Assists in the overall office functions of:
    • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
    • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
    • Assists in maintaining the various databases and spreadsheets utilized by the department
    • Assists in scheduling meetings and coordinating arrangement for meetings
    • Assists in the suggestion, development and implementation of new processes to improve department efficiencies
    • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
  • Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
  • Prioritizes workload to manage multiple priorities.
  • Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Able to maintain compliance with all Orlando Health policies and procedures.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Fax/copy materials as requested.

ADDRESS: 92 West Miller St. (Arnold Palmer Hospital) Orlando FL 32806


Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.

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