Care Management Technician - Part Time

Department: APMC Care Management
Status: Part Time
Shift: First
ReqID: req23633

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

Education/Training
High school graduate or equivalent.

Experience
Two (2) years' experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint) .

Essential Functions

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:
  • Arranging nursing home returns
  • Contacting SNF's, ALF's, and Rehabilitation Centers to refer to and ascertain bed availability
  • Identifying availability of community resources
  • Enrolling patients in patient assistance programs
  • Referring to community agencies
  • Arranging patient transportation
  • Obtaining authorization numbers from payors
  • Obtaining appropriate contact name, contact number and/or fax number of payor
  • Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients' rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:
  • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
  • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
  • Assists in maintaining the various databases and spreadsheets utilized by the department
  • Assists in scheduling meetings and coordinating arrangement for meetings
  • Assists in the suggestion, development and implementation of new processes to improve department efficiencies
  • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Fax/copy materials as requested.

ADDRESS: 92 West Miller St. (Arnold Palmer Hospital) Orlando FL 32806

ABOUT ORLANDO HEALTH

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.