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Family Care Coordinator


Family Care Coordinator - Orlando Health Corporate

Orlando Health is seeking a family care coordinator, as a family care coordinator you will provide intensive family support services to families of infants and young children who have or are at risk of developing disabilities or developmental delays. As a FCC you will provide each family with a comprehensive orientation to early intervention and the Family Support Planning process. This position will be located in the Osceola County Office.

Essential Functions:

• Establishes rapport and a continuous relationship with each family during the child's first 3 years of life, fulfilling whatever role the family requests as it relates to the program.

• Regularly visits families in their homes, places of work, doctor's offices, or other mutually convenient locations.

• Based upon the wishes of the family and in collaboration with them, other Developmental Center team members and involved agencies, works to meet family needs, related or unrelated to the child's developmental or medical condition (e.g. the need for therapies, special equipment, counseling information on parenting or prematurity, or assistance in finding better housing, childcare, employment or training).

• Acts as a liaison between the family and multiple agencies, and helps families make informed choices about services for themselves and their special needs children.

• Carries out extensive documentation, data gathering, and billing procedures as required by the EIP and Medicaid Program Guidelines.

• Serves as Intake Coordinator. Receives and processes all incoming referral phone calls, faxes and emails. Describes program services and eligibility requirements to caregivers and referral sources. Gathers all pertinent information from caregivers, including demographics, health insurance and referral reasons to complete intake paperwork. Knowledgeable of all referral reasons, eligibility codes and insurance requirements. Provides guidance to caregivers and appropriately assigns participants.

• Researches child's information in the program database to review whether this child is currently or has previously been an open case. Researches child's information in the Medicaid system to check on and verify Medicaid status and coverage and completes and tracks appropriate correspondence. Creates child's electronic and paper record within 24 hours.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.


• Bachelor degree from an accredited college or university with major emphasis in early childhood, social work, special education, child development, health education, psychology, and/or interdisciplinary sociology. Bachelor degree in another area, to be considered for this position, must have additional experience (see below).

• Must complete service coordination apprenticeship and enroll as a service coordinator with the Children Medical Services Early Steps State Office and with Medicaid Targeted Case Management and within 90 days of hire.


Valid Florida driver's license with no more than six (6) points, at least 21 years of age, and must be insurable under the Orlando Health insurance carrier's requirements and standards.


• One (1) year of experience with young children and early intervention is required. **Spanish Speaking - Highly Preferred**

• If bachelor degree in another area of study than what is listed above - must have three years experience with young children and early intervention.

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices, diagnostic centers, hospitals and advanced medical treatments and procedures, along with our highly qualified team of medical specialists, have distinguished Orlando Health as a healthcare leader. We are one of Central Florida's largest employers with more than 15,000 employees and nearly 3,000 affiliated physicians supporting our philosophy of providing a continuum of care that revolves around patients' needs. As a leading healthcare resource, providing world-class medical care as well as training our future healthcare providers, Orlando Health will continue to foster growth and development throughout the region for generations to come. We are looking for talented individuals to be part of our team.

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