Call Center Representative

3 days left

Location
Kissimmee, Florida
Salary
$14.00 an hour plus benefits
Posted
Feb 15, 2021
Closes
Apr 16, 2021
Ref
CC FEB 2021
Industry
Hospitality
Contract Type
Permanent
Hours
Full Time

The Call Center Representative helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival.

Essential Duties and Responsibilities

  • Use effective sales techniques to convert reservations
  • Assist Guests with planning unforgettable luxury vacations
  • Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
  • Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

General Requirements

  • Always maintain a warm and friendly demeanor
  • Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner
  • Must be effective at listening to, understanding, and clarifying requests by Guests
  • Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently
  • Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company
  • Maintain high standards of personal appearance and grooming
  • Must be able to understand and apply complex information from various sources to meet appropriate objectives
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions

Education & Experience

  • High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred
  • Excellent customer service and/or sales skills on the phone is required
  • Experience in a call center environment or reservations department is preferred
  • Ability to be a self-starter and innovate new processes is essential
  • Having a sales-oriented background is a plus
  • Experienced with Microsoft Office Software is a plus
  • Knowledge of property management systems is a plus

Excellent Full -time benefits plus great Team.

Apply for Call Center Representative

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from GreatJobSpot.com by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on GreatJobSpot.com you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs