Call Center Representative
- Employer
- Rently Resorts
- Location
- Kissimmee, Florida
- Salary
- $14.00 an hour plus benefits
- Posted
- Feb 15, 2021
- Closes
- Apr 16, 2021
- Ref
- CC FEB 2021
- Industry
- Hospitality
- Category
- Administrative, Call Center, Clerical, Customer Service, Entry Level, Sales
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
The Call Center Representative helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival.
Essential Duties and Responsibilities
- Use effective sales techniques to convert reservations
- Assist Guests with planning unforgettable luxury vacations
- Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
- Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs
General Requirements
- Always maintain a warm and friendly demeanor
- Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying requests by Guests
- Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently
- Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company
- Maintain high standards of personal appearance and grooming
- Must be able to understand and apply complex information from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions
Education & Experience
- High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred
- Excellent customer service and/or sales skills on the phone is required
- Experience in a call center environment or reservations department is preferred
- Ability to be a self-starter and innovate new processes is essential
- Having a sales-oriented background is a plus
- Experienced with Microsoft Office Software is a plus
- Knowledge of property management systems is a plus
Excellent Full -time benefits plus great Team.
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