Call Center Representative

The Call Center Representative helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival.

Essential Duties and Responsibilities

• Use effective sales techniques to convert reservations
• Assist Guests with planning unforgettable luxury vacations
• Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

General Requirements

• Always maintain a warm and friendly demeanor
• Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying requests by Guests
• Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently
• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company
• Maintain high standards of personal appearance and grooming
• Must be able to understand and apply complex information from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions

Education & Experience

• High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred
• Excellent customer service and/or sales skills on the phone is required
• Experience in a call center environment or reservations department is preferred
• Ability to be a self-starter and innovate new processes is essential
• Having a sales-oriented background is a plus
• Experienced with Microsoft Office Software is a plus
• Knowledge of property management systems is a plus

Excellent Full -time benefits plus great Team.