Host/Hostess

We are a busy restaurant and have an open role for host/hostess. You will greet guests as they enter and show them to their table or bar area and manage OpenTable Reservation System. You will also engage with guests to ensure their meal is as good as it should be. Answer incoming calls to restaurant. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Host/Hostess Responsibilities:

• Greeting guests as they enter, and managing OpenTable Reservation System.
• Providing guests with menus, explain layout and answering any initial questions.
• Seating guests at tables or in bar areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Host/Hostess Requirements:

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate OpenTable and OnePOS systems.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.