Service Manager

 

At HomeTeam, we put people first. We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. 

As a HomeTeam Service Manager, you can expect to:

• Ensures daily assigned revenue is completed while maintaining a high level of service quality
• Standardizes pest control technician service routes to improve route density
• Schedules and reviews daily routes with technicians
• Handles customer complaints; investigates and resolves customer service concerns
• Assists technicians with field service requests and delinquent accounts
• Orders and maintains equipment, supplies and materials required for service work
• Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff
• Actively manages performance and motivates service staff
• Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
• Gains and maintains appropriate certification/licensing as required by the state and/or by branch management
• Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing.  Coordinates and/or provides continuing training as needed
• Maintains truck inventory records and performs periodic inspections
• Delegates duties and examines work for accuracy and neatness
• Maintains records of all technician commercial vehicle licenses and pest control licenses
• Assists General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians

There’s plenty of perks too! HomeTeamers enjoy:

• Competitive pay, plus bonus
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• HomeTeamer discounts
• An opportunity to advance in the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses

Why HomeTeam?

• HomeTeam Pest Defense is  a leading pest management company providing services to homeowners and homebuilders for 25 years!
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• The Pest Management Industry is growing – and is a recession resistant line of business
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the (Home)Team?

Requirements: 

• Safely use a ladder within the manufacturer's weight capacity

• Lift and carry up to 50 lbs.

Qualifications Skills Required

 

Problem solving

Intermediate

Communication

Intermediate

Customer Service

Some Knowledge

Behaviors Required

 

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

 

Preferred

 

Loyal: Shows firm and constant support to a cause

 

Motivations Preferred

 

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

 

Self-Starter: Inspired to perform without outside help

 

Goal Completion: Inspired to perform well by the completion of tasks

 

Job Security: Inspired to perform well by the knowledge that your job is safe

 

Financial: Inspired to perform well by monetary reimbursement

 

Education Required

 

High School/GED or better.

 

Experience Preferred

 

Less than 1 year: Ability to manage route-based assignments

 

Less than 1 year: Ability to work in the field independently

 

Licenses & Certifications Required

 

Driver License

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)