Host/Hostess (Table service and/or Quick Service location) at WDW Epcot & Coronado Springs
- Employer
- Palmas Restaurant Group
- Location
- WDW - Epcot and Coronado Springs Resort
- Salary
- Start pay rate $14 per hour
- Posted
- May 31, 2022
- Closes
- Jul 30, 2022
- Ref
- Host/Hostess available at different WDW locations
- Industry
- Hospitality, Restaurant
- Category
- Customer Service, Entry Level, Food / Beverage, Theme Park
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
Being a Host/Hostess is more than just greeting and seating guests. The primary responsibility of the Host/Hostess is to be the first point of contact for the guest with the restaurant. The Host/Hostess must know everything about the restaurant, from hours of operation and directions to reservations and available seating. This information is used to make the guests’ arrival at the restaurant a flawless experience and to keep other team members informed of what to expect.
Work Duties
- Answer phone in a timely and appropriate manner
- Prepare and maintain Host/Hostess area for guest arrival
- Properly and efficiently utilize the restaurant reservation, seating and paging systems
- Politely greet all guests in a timely fashion
- Lead guests to the table and seat guests in an appropriate fashion
- Politely inform guests of wait times and prepare wait lists as necessary
- Answer any guest questions as necessary
- Offer all guests a fond farewell
- Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
- Perform work duties in compliance with all Company guidelines and policies
- Display proper food safety procedures at all times
- Follow all necessary laws and processes for the safe service of alcohol
- Work closely with all other team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any time