Assistant Volunteer Services Manager
SUMMARY OF OVERALL PURPOSE Assist the Volunteer Services Manager with the implementation and administration of Volunteer Services policies, programs, practices and resources, including all aspects of volunteer and employee management: recruitment, screening, orientation, coaching, conflict resolution, recognition, retention, and volunteer relations. KEY ACCOUNTABILITIES Volunteer Management Manage daily scheduling and coverage for all 1700 weekly volunteer positions and ensure volunteer venues and programs are staffed. Ensure accuracy of volunteer documentation, statistical reporting, database and communication efforts with volunteers. Manage volunteer orientation, placement, management, retention and recognition of volunteers. Liaison with all departments regarding any volunteer issues/crises/emergencies; identifying and communicating any and all items needing attention/support. Staff Management Assist with recruiting, hiring, coaching, management and mentoring of the Volunteer Services team. Assist the Volunteer Services Manager with the regular 1:1 sessions and annual reviews of the Volunteer Services team to ensure alignment between expectations and team member performance. Maintain documentation to inform and measure direct reports performance. Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations. Assist the Volunteer Services Manager with departmental reporting and measurements (budgeting, payroll, operating expense control, operational effectiveness) for overall Volunteer Services. Events Assist with planning and facilitate execution of events for Village volunteers, including quarterly appreciation parties, holiday party, appreciation week, and on-going volunteer and staff retention efforts All other duties as assigned PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT Regularly required to walk, stand, bend, crouch, balance, and use hand/arms to lift/move objects. Able to work in outdoor weather conditions. Able to lift and transfer 50 lbs. Able to work a flexible schedule to include nights, weekends, holidays and extended hours both on and off property. Skills, Competencies, Education and Experience Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team. Effectively identifies and analyzes problems, and uses creative solutions to solve problems with varying degrees of information. Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity. Promote a spirit of teamwork. Ability to multi-task, balancing time while ensuring standards are always met. Flexible to meet ever-changing scenarios while ensuring standards are always met. Ability to utilize database technology for large number of volunteers. Ability to operate a motorized vehicle, including battery-operated golf cart. Valid driver's license and clean driving record. Must meet acceptable attendance and punctuality requirements, which are essential functions for the position. High School Diploma. Minimum 2 years of volunteer management experience in a human services, social services, or related environment. Minimum of 1 years of staff supervisory or managerial experience. Bachelor's Degree in Health Administration, Non-Profit Management, Hospitality or in a related field, preferred. Previous experience providing public relations, preferred. Give Kids The World is a drug-free workplace. Give Kids The World has a COVID-19 Vaccination Policy in place that applies to all employees and applicants for employment. By submitting a complete job application I understand I will abide by that policy.