The Senior Certified Medical Assistant performs patient care under the direction and supervision of the physician or advanced practice provider (APP) in an ambulatory setting. Acts as a leader to help drive quality care and a mentor for professional practice.
- Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
- Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
- Supports and demonstrates effective and professional communication with patients and family members
- Works collaboratively with the administrative and operations staff.
- Gathers patient data through interview and observation.
- Assists patients and families with preparation for examination.
- Assists the physician during examination and procedures.
- Demonstrates competency in specific tasks and skills as defined by the practice.
- Provides routine treatments and administers approved medication types as ordered by the provider.
- Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.
- Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
- Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
- Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
- Helps develop and coordinate the orientation process in the assigned practice for Medical Assistants. Acts as preceptor and/or oversees assigned preceptor(s) in collaboration with nursing/clinical leadership and corporate Learning Consultant.
- Supports and helps develop quality strategies within the practice.
- Helps to facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
- Collaborates with the clinical leadership and education to assess ongoing competence of Medical Assistants.
- Leads and participates in departmental committees and special projects.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
- Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists business office as needed with reception, scheduling, and discharge of patients.
- High school graduate or equivalent.
- Successful completion of Medical Assistant training from an approved technical school (or 5 years of verifiable applicable work experience in patient care setting) required.
- Maintains current American Heart Association BLS Healthcare Provider Certification – and-
- Maintains current certification by one of the following agencies:
- Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
- Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com)
- Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com)
- National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
- Minimum three (3) years as Certified Medical Assistant.