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Senior Certified Medical Assistant - Digestive Health Institute General GI - Orlando Health


Position Summary

Position Summary

The Senior Certified Medical Assistant performs patient care under the direction and supervision of the physician or advanced practice provider (APP) in an ambulatory setting. Acts as a leader to help drive quality care and a mentor for professional practice.


Essential Functions

  • Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
  • Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
  • Supports and demonstrates effective and professional communication with patients and family members
  • Works collaboratively with the administrative and operations staff.
  • Gathers patient data through interview and observation.
  • Assists patients and families with preparation for examination.
  • Assists the physician during examination and procedures.
  • Demonstrates competency in specific tasks and skills as defined by the practice.
  • Provides routine treatments and administers approved medication types as ordered by the provider.
  • Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.
  • Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
  • Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
  • Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
  • Helps develop and coordinate the orientation process in the assigned practice for Medical Assistants. Acts as preceptor and/or oversees assigned preceptor(s) in collaboration with nursing/clinical leadership and corporate Learning Consultant.
  • Supports and helps develop quality strategies within the practice.
  • Helps to facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
  • Collaborates with the clinical leadership and education to assess ongoing competence of Medical Assistants.
  • Leads and participates in departmental committees and special projects.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
  • Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists business office as needed with reception, scheduling, and discharge of patients.



  • High school graduate or equivalent.
  • Successful completion of Medical Assistant training from an approved technical school (or 5 years of verifiable applicable work experience in patient care setting) required.


  • Maintains current American Heart Association BLS Healthcare Provider Certification – and-
  • Maintains current certification by one of the following agencies:
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
  • Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com)
  • Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com)
  • National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)


  • Minimum three (3) years as Certified Medical Assistant.