Performs specimen receiving and processing duties, registers patients, enters orders in the computer system, centrifuge specimens,
labels and aliquot samples, delivers to test site, stores samples, slides, blocks, etc.

• Provides specialized support in the areas of patient registration, demonstrates a thorough knowledge of third party reimbursement
  requirements and regulations, maintaining customer support and supplies.
• Demonstrates knowledge of specimen collection and handling requirements. Research skills for investigating customer
  requests/issues.
• Ensures follow up on patient care issues. Communicates with immediate supervisor any patient care issues.
• Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, specimen
  processing, billing, reference testing and scheduling.
• Maintains positive customer service relationships at all times and proactively responds to customer service issues.
• Trains staff as required.
• Directs staff to ensure both corporate and departmental expectations are met in the specimen workflow.
• Ability to work flexible hours to meet the needs of the department.
• Ability to coordinate, organize or perform tasks required to ensure patient care and safety.
• Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
• Acts as liaison between the laboratory, physicians, nursing personnel, other ancillary departments, clients and vendors outside the
  laboratory.
• Orders and stocks necessary supplies.
• Processes pathology specimens as appropriate.
• Schedules courier pickups as needed.
• Communicates issues and department status to immediate supervisor.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
  and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

High School Diploma or GED equivalency.