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Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. Job Posting End Date:
Deadline to apply is 11:59 PM on
FlexPoint Sales Senior Manager
Annual Salary:$75,338.00 - $135,609.00
(Support staff salary will be based on internal equity and experience)Location:
FL - HOME OFFICEJob Description Summary:
Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform
FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.The Position:
Position General Summary:
The Senior Manager, FlexPoint Sales is a leader and coach who oversees the daily operations related to the Sales Account Management Team, the team directly responsible for FlexPoint revenue performance. This role establishes sales plans, quotas, and strategies that will help meet or exceed sales targets. The Senior Manager, FlexPoint Sales formulates goals, processes, and best practices that maximize revenue growth and regularly reports performance updates to senior leadership.
Essential Position Functions:
Determine and deliver sales quotas and strategies that will improve market share in all product lines.
Plan thoroughly, set sales goals, analyze performance data, and deliver accurate forecasts to ensure revenue growth in all products.
Manage budget and KPI process at top-down and bottom-up levels.
Develop sales processes, practices, and procedures.
Recruit sales representatives, set objectives, train and coach them, and monitor their performance consistently.
Create programs to effectively compensate, coach, and appraise teams.
Interpret and present short-term and long-term effects of sales strategies in operating profit.
Analyze prospect data, develop appropriate strategies, and prioritize selling activities.
Coordinate with the FlexPoint Sales Account Manager and Director, FlexPoint Sales to establish and determine annual budget.
Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
Keep abreast of industry competitors, new products, and market conditions.
Remain up to date on the trends, standards, and areas of compliance in online learning and utilize information to maintain a competitive edge in providing exceptional client support.
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others.
All work responsibilities are subject to having performance goals and/or targets established.
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)
Bachelor's degree in Business, Communication, Education, Finance, Marketing, or related field; or equivalent combination of education and relevant experience.
Eight years' experience in Education Leadership, Education Management, Education Administration, Education, Training Management, Sales, or Business
Five years' management experience
Experience managing projects (preferred)
CRM experience (preferred)
Salesforce experience (preferred)
Knowledge, Skills, and Abilities (KSA's):
Proven success rate at levels above sales quota
Proven record of success with the entire sales process, from planning to close
Thorough understanding of negotiating and lead generation techniques
Ability to make sound decisions and recommendations within established guidelines
Effective verbal and written communication
Ability to organize, prioritize, and meet aggressive deadlines
Ability to research information, analyze data, and make recommendations, plans of action, and formulate alternative resolutions and system improvements
Must possess strong knowledge of computer operations and office software
Must possess strong operational and trouble shooting skills for software resources
Ability to work with and through people to establish goals, objectives, and action plans
CORE COMPETENCIES FOR SUCCESS:
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience
Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer
Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers
FUNCTIONAL /TECHNICAL EXPERTISE
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion
MANAGER COMPETENCIES FOR SUCCESS:
Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn't afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges
Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal “noise”
Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees
Manages all kinds and classes of people equitably; Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; Hires variety and diversity without regard to class; Supports equal and fair treatment and opportunity for all
Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization
TIMELY, QUALITY DECISION MAKING
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources
Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility
MANAGING & MEASURING WORK
Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives
COMFORT AROUND HIGHER MANAGEMENT
Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive
Doesn't hold back anything that needs to be said; Is not afraid to provide current, direct, and “actionable” positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly
Physical Requirements and Environmental Conditions:
Frequency of travel: Frequent travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
Light physical activities and efforts required working in an office environment
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)